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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All PRISMAFOOD products

The group "New Technologies" offers for review the products of the plant PRISMAFOOD: electric, gas, wood-burning, tunnel furnaces, dough rolling machines, spiral dough mixers, fork presses, dough dividers, sushi equipment
  • Electric furnaces PRISMAFOOD
    Electric furnaces
    SMALL BASIC, etc.
  • Gas furnaces PRISMAFOOD
    Gas furnaces
    GAS 9, GAS XL 4, etc.
  • Universal stoves for indoor and outdoor use PRISMAFOOD
    Universal stoves for indoor and outdoor use
    TITAN 4 WOOD et al.
  • Electric tunnel furnaces PRISMAFOOD
    Electric tunnel furnaces
    TUNNEL C40, TUNNEL C50, etc.
  • Gas tunnel furnaces PRISMAFOOD
    Gas tunnel furnaces
    TUNNEL C40 GAS, etc.
  • Dough rolling machines PRISMAFOOD
    Dough rolling machines
    DSA 310, DSA 420, etc.
  • Spiral dough mixers PRISMAFOOD
    Spiral dough mixers
    REBECCA, IBM, etc.
  • Fork dough mixers PRISMAFOOD
    Fork dough mixers
    IMF 25, IMF 35, etc.
  • Pizza forming presses PRISMAFOOD
    Pizza forming presses
    PIZZA PRESS 33 and others.
  • Dough dividers-rounders PRISMAFOOD
    Dough dividers-rounders
    PF-PO-AR300, PF-PO-AR800, etc.
  • Sushi equipment PRISMAFOOD
    Sushi equipment
    ZO/A, ZO/SA, etc.
  • Furnace equipment PRISMAFOOD
    Furnace equipment
    SM, S, SC, etc.

NEW TECHNOLOGIES GROUP

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